Most common FAQs

Is Seychellesbookings.com a trustworthy website?

Yes, we certainly are. But don't just take our word for it. Here's what the TripAdvisor Destination Expert for Seychelles has to say about us, "Yes, they are trustworthy and cheaper than buying the tickets at the jetty: €128 for Mahe - La Digue - Mahe vs €141 at the jetty. So you can go on with booking the tickets on Seychellesbookings."
 

How much does a Seychelles ferry ticket cost?

The price of a Seychelles ferry ticket depends on your chosen route and the class of travel. To give you an idea, Cat Cocos ferry tickets from Mahe to Praslin start from €60 one way for adults and €30 one way for children between 2 and 11 years old. For a ferry ticket from Mahe to La Digue, adult one-way prices start at €72, with child tickets costing from €42 — Infants under 2 years old travel for free.

When travelling with the Cat Cocos ferry from Mahe to Praslin or La Digue, you can choose two classes of travel - Economy and Buisness Class - split over three cabins: Main Inside Cabin, Upper Outside Deck and Buisness Class cabin. In general, an upgrade from the Main Cabin to the Upper Deck costs €6 per passenger each way. A one-way upgrade from the Economy Main Cabin to Business Class is €24 for adults and €18 for children.

For travel with Inter Island Ferry, a one-way ferry ticket from Praslin to La Digue costs €14 for adults and €8 for children between 2 and 11 years old — Infants under 2 years old travel for free.

In all cases, the price of a Roundtrip ferry ticket is simply double the one-way price.

You can book your ferry tickets here.

How do I book a Seychelles ferry ticket?

It’s easy; fill in your dates, the route and the number of passengers on the ‘Seychelles Island Hopping’ page, then click ‘Search’. You will quickly see which boats are available, how much they cost and when they depart. Then click ‘Book’ and follow the booking process for instant confirmation. It’s quick and easy; you can pay by credit card or with your PayPal account, and you will receive your e-tickets immediately. To watch a short video demonstration on how to book, click here.

Online bookings must be made more than 48hrs before departure, so please book well in advance.

Will I receive paper tickets?

No. As soon as you complete the booking process, you will immediately receive a confirmation email from reservations@seychellesbookings.com with your e-tickets attached. If, for any reason, you do not receive this email within a few minutes of making a booking, please login to your email provider and check your Spam/Junk folders. Please then mark our email as Safe/Not Junk.

Which ferry should I take?

It depends on where you need to travel to or from. If you’re on Mahe, Cat Cocos has several departures to Praslin 7 days a week. They also operate at least two daily trips to La Digue (with a short 15-30 minute stop in Praslin). For travel between Praslin and La Digue, Inter Island Ferry operates a regular daily shuttle service between the two islands. Search for ferry availability here.

Can I book a ferry from Mahe to La Digue?

Yes - Cat Cocos currently operates at least two return services daily between Mahe and La Digue. Board the Cat Cocos ferry for a direct connection* between the two islands. The ferry makes a short stop at the Baie Sainte Anne Jetty on Praslin for about 15-30 minutes before continuing its journey. More information about this service can be found in our Seychelles Island Hopping section.

*On certain days, passengers may need to transfer between vessels for their onward connection.

For more flexibility, you will need to book two separate tickets. You can travel with Cat Cocos from Mahe to Praslin and then transfer to an Inter Island Ferry for the onward journey to La Digue. You can check ferry timetables and book tickets on our Seychelles Island Hopping page.

My flight arrives around 06:30, so can I book the 07:30 ferry?

We would strongly recommend against booking the 08:00 ferry. In fact, for any connection between a flight arrival/departure and the ferry, you need to give yourself at least two hours. It sometimes takes 45-60 minutes (depending on how busy the flight is) to go through immigration, collect your baggage and clear customs at Mahe Airport. It’s then a 20-30 minute drive by taxi (at one's own cost) to the Victoria jetty. So, as you can see, even without any delays, you would be cutting it very close. Should you still decide to book the 08:00 ferry - with a flight arrival time of 06:30 or later - and miss it, the ferry company is not obliged to automatically re-book you on the next journey.

We therefore recommend you book the next scheduled service. You can then make use of the shuttle bus service from the airport.

Do you offer airport transfers?

For Cat Cocos passengers arriving/departing Mahe Airport, a shared shuttle bus service operates between the airport and the Cat Cocos jetty in Victoria.

For anyone wishing to make use of the airport transfer, the following fees will apply:
Adult: €10 each way / Child: €5 each way / Infant: No charge.

You should only book this service if your:
- Flight arrives at least 2 hours before the scheduled ferry departure time
- Flight departs at least 2 hours after the ferry arrives in Mahe

Transfers are provided shortly upon arrival. But buses leave no later than 1 hour before the scheduled ferry departure time.

Should your flight arrive less than 2 hours before the ferry departure time or depart less than 2 hours after the ferry arrives in Mahe, you must make your own way to the jetty. Taxis are readily available at the airport.

You can reserve seats on the airport shuttle during our simple booking process. Just remember to add your arriving/departing flight details in the space provided.

Hotel Transfers (shared service) can also be booked from/to the Cat Cocos ferry jetty and any hotel, resort, or guesthouse on Mahe, Praslin or La Digue (fees apply).

I've booked an airport transfer. Where can I find the shuttle bus? What time does it leave?

The shuttle bus is located just outside the terminal building at Mahe Airport. After collecting your baggage and clearing customs, exit the arrivals hall and look for the Creole Travel Services airport representatives, who will direct you to the shuttle bus. Mahe airport is relatively small, so you should be fine finding it. The shuttle bus leaves the airport shortly after your arrival, but no later than 1 hour before the scheduled ferry departure time. Journey time to the Victoria jetty is approximately 15-20 minutes.

For transfers back to the airport (or hotel) from the Victoria jetty, the shuttle bus is located right at the jetty. It leaves approximately 10-20 minutes after the ferry arrives, depending on how long it takes for all passengers to collect their luggage and board the bus. It is not possible to delay your return to the airport. Passengers wanting to spend some time in Victoria before a departing flight will have to return to the airport at their own expense.

Do you offer hotel transfers as well?

Yes! If you've booked ferry tickets with us, you can also book transfers between your hotel, resort, or guesthouse and the ferry jetties on Mahe, Praslin, and La Digue.

All transfers are offered by our local partners - Creole Travel Services (CTS) - who own and operate one of the largest fleets of vehicles in Seychelles. You can add a hotel pick-up to take you to the ferry jetty before your trip, as well as a drop-off for when you arrive at your destination.

And if you don't know where you're staying when booking your ferry tickets, don't worry, as hotel transfers can be added to your booking up to 24 hours before departure!

The price for a Shared Shuttle Bus Transfer between your hotel and the ferry jetty varies per island:

  • MAHE
    Adult: €14 each way / Child: €7 each way / Infant: No charge
     
  • PRASLIN
    Adult: €14 each way / Child: €7 each way / Infant: No charge
     
  • LA DIGUE
    Adult: €16 each way / Child: €8 each way / Infant: No charge

For hotel pick-ups, you'll receive a notification from CTS, usually within 24-48 hours of booking, confirming the pick-up time of your transfer. If you've requested a hotel drop-off, just look for the CTS staff at the jetty upon arrival, and they'll direct you to the shuttle bus. Busses leave the jetty once all transferring passengers have disembarked the ferry and collected their luggage.

Looking for an Airport Transfer? Then click here for more info.

How much luggage can I bring?

Both ferry operators - Cat Cocos and Inter Island Ferry - have generous luggage allowances similar to or even better than the airlines offer.

Cat Cocos

  • Carry-on/Cabin Baggage
- Each passenger is permitted 1 piece of carry-on/cabin baggage not exceeding 7kg with maximum dimensions of 50cm X 30 cm X 20cm
- Any cabin baggage above this size will be considered checked baggage and will be stowed in the cargo compartment
 
  • Accompanied Checked Baggage
- Economy Class - Maximum allowance = 25kg of accompanied checked baggage per passenger
- Business Class - Maximum allowance = 30kg of accompanied checked baggage per passenger

- Multiple pieces are permitted as long as the total weight of all pieces does not exceed the maximum allowance
- If you exceed the maximum allowance, you will be charged an Excess Luggage fee of €3.00 per kilo

Inter Island Ferry

Each passenger is allowed to carry one small hand-held item of carry-on/cabin baggage as well as up to 30kg of accompanied baggage, which should be of a reasonable size. Any luggage deemed too large or over the free baggage allowance will be subject to an excess fee.

Should you wish to bring any special items of luggage, sporting equipment, or oversized items, please get in touch with us before making a booking, as additional luggage charges may apply.

Is there somewhere I can leave my luggage at the Mahe jetty?

Yes! There is a paid luggage storage facility at the Mahe Jetty in Victoria, where bags can be left for the day. It is open daily from 07:00 to 18:00. Bags can only be kept for the day, so no overnight storage. Should you not make it back in time, you will need to contact the facility owner to make arrangements to collect your bag - Tel: +248 257 3832
 
Period Price in Euro Price in Rupees
Up to 4 hours € 5.00 per item SCR 80 per item
4 to 8 hours € 10.00 per item SCR 160 per item
8 to 12 hours € 15.00 per item SCR 240 per item

 

Can I change the date/time of my tickets?

Yes, although certain conditions apply. When you make a booking, you’ll receive an immediate email confirmation along with your e-tickets. On your e-ticket are the ferry company's contact email address and phone number.
 

Cat Cocos

More than 72 hours before departure - You may modify your Cat Cocos ferry booking or shuttle bus transfer without penalty.
Should a change in travel dates fall within a higher price period/season, you will only be charged the difference in fare.
Between 24-72hrs before departure - Only one date/time change is permitted free of charge.
Any further changes will be considered a cancellation and subject to a 100% cancellation fee.
Within 24hrs of departure
- Passengers that have not yet arrived in Seychelles are permitted only one free date/time change.
  Any further changes will be considered a cancellation and subject to a 100% cancellation fee.
- Passengers already in Seychelles will need to go to a Cat Cocos office to make a change and will be charged €10 per ticket.
 
Delayed or Cancelled Flights - Any request to modify a reservation must be received within 2 hours from when the airline issues notice of flight delay/cancellation. Contact information can be found on your e-ticket.
 
IMPORTANT: In all the above situations, any modifications are subject to availability and approval from Cat Cocos' senior management.
 

Inter Island Ferry

Simply email or call them with your preferred new dates/times at least 48 hours before departure, and the changes will be made (subject always to availability) for free. If the new date(s) of travel falls within a higher price period/season, you will only be charged the difference in fare. Within 48 hours of departure, dates/times may only be changed once without penalty. If the new date(s) of travel falls within a higher price period/season, you will only be charged the difference in fare. Any additional changes within 48 hours of departure will be considered a cancellation and subject to a 100% cancellation fee. In all cases, no (partial) refunds will be given if a new travel date falls within a lower price period/season.

 

Can I cancel my tickets?

Yes, you can cancel your tickets in accordance with the Cancellation Policy.

Cat Cocos ferry bookings or shuttle bus transfers cancelled more than 72hrs before departure (in writing) will receive a full refund. For cancellations received less than 72hrs before departure or for No-Shows, tickets are 100% non-refundable.

Inter Island Ferry (Cat Rose's) ferry bookings cancelled more than 48 hours before departure (in writing) will receive a full refund. For cancellations received less than 48hrs before departure or for No-Shows, tickets are 100% non-refundable.

All refunds are subject to a 10% Cancellation and Administration fee.

I'm pregnant. Can I still take the ferry?

Whenever planning to travel by ferry, pregnant passengers should always consider their comfort and safety before purchasing tickets. Pregnancy can exacerbate the symptoms for passengers prone to seasickness, especially at certain times of the year when the seas can become choppy.
IMPORTANT: It is the responsibility of all pregnant women to advise the ferry company of their condition at the time of booking. Without a medical certificate attesting to fitness to travel for pregnant women over 24 weeks and above, the Duty Captain and crew reserve the right to refuse passage to any pregnant passenger. Pregnant passengers boarding the vessel do so entirely at their own risk. By boarding the vessel, the pregnant person assumes all the risks and liabilities which may arise from her condition. You may also be asked to sign a disclaimer.
 
 

Can I get an upgrade when travelling on my honeymoon?

Honeymoon upgrades ceased being offered by Cat Cocos as of 01 December 2014. 
 

Why should I book my hotel with Seychellesbookings.com?

We offer a "Best Price Guarantee". Being affiliated with both Agoda.com and Booking.com means that if you have reserved a hotel room through our affiliate partners' website and then show them that you could book the same room for the same dates at a lower rate that is viewable and bookable on another website, they will either match that rate or beat it! We offer all types of accommodation, from luxury resorts and independent hotels to apartments and guesthouses in Mahe, Praslin and La Digue.
 
You can book up to a whole year in advance or up to 48 hours before arrival.
You can book online 24 hours a day.
We can confirm availability immediately, and you will beemailedl to confirm your booking.
The price you see on the website is the price you pay - there are no hidden extras in our prices.
If you also book a fast ferry on Seychellesbookings.com, you can select from a variety of special offers and make serious savings.
 
 

Making a booking
 

How can I make a booking?

Bookings can be made online 24 hours a day. Simply fill in the information in the search boxes and follow the steps.
 

What if I have Special Requests?

Any special requests for hotels can be submitted during the booking process with our affiliate partners - Agoda.com and Booking.com. Should you have any special requests for your ferry transportation, you can contact the ferry company directly. Their contact details will be on your e-ticket confirmation. Our booking system gets you the best rates but does not guarantee that special requests can be met. If you have any additional questions or specific requests, you can contact us at office@seychellesbookings.com.
 

When do I pay for my booking?

For fast ferry tickets, full payment is required to secure the booking. Please refer to our Terms and Conditions for any changes, cancellations, or refunds.
When booking a hotel in Mahe, Praslin or La Digue, it depends on which of our affiliate partners' websites you use.
Agoda.com - you will be charged in full at the time of booking. Please refer to the Agoda.com terms and conditions for any changes, cancellations, or refunds.
Booking.com - you pay directly at the hotel. No booking fees/deposits are required to make a reservation, although a credit card number is necessary to make a reservation.
 

Is there a time limit on when I can make a hotel reservation?

No, you can make a hotel reservation up to a year in advance, but we would not recommend leaving bookings to the last minute.
 

What happens to my hotel booking or fast ferry ticket if my flight is delayed?

If your flight is delayed, please get in touch with the hotel or fast ferry company immediately. We ask hotels and fast ferry companies to be sympathetic to guests who are delayed through no fault of their own, and as a result, we hope you will not be charged. We cannot guarantee they will not charge you if inside the cancellation period; however, if you are not satisfied with how they deal with the situation, please let us know by email.
 

If I have specific requirements, can I still make a booking with you, or is it easier to book with the hotel directly?

No, it is still easier to make a booking with us. The hotels do not generally give out rates comparable with those on Seychellesbookings.com. You can check the hotels' facilities on their information page, and during the booking process, you can enter specific questions or requests.
 
 

Confirmation of my hotel or fast ferry reservation
 

What happens when I make a hotel reservation?

Once you have browsed our selection of top recommended accommodations, click the "More Info & Rates" button to view availability and prices on either Agoda.com or Booking.com. You will then be taken to the selected affiliate's website, where you can see more information about the hotel and make a booking. You will be asked for your credit card details and a few personal details.
 
Agoda.com - Full payment will be charged to your credit card or PayPal account to confirm your booking. You will then receive an email confirmation from Agoda.com along with a Hotel Voucher. The hotel will also receive an email with your reservation
details. The hotel voucher AND credit card must be presented upon check-in at the hotel, together with a valid photo ID.
 
Booking.com - A credit card number is required to confirm your booking, but you may not be charged immediately. Payment is made directly to the hotel upon arrival/check-out. You will receive an email confirmation from Booking.com, which also acts as your hotel voucher and should be presented upon check-in.
 

What happens when I make a fast ferry reservation?

Once you have chosen the fast ferry you would like to book and ensure the details are correct, you may then select a variety of special offers. After selecting your special offers, you will be taken through to a secure payment screen where you will first be asked to provide a few personal details and then given the option to pay with your credit card or your PayPal account.
As soon as you have confirmed your booking and agree to the amount to be charged to your credit card, we will send you an email confirming all your booking details and contact details for the fast ferry company. The fast ferry company will also receive an email with your reservation details.
 

Do I need to re-confirm my booking directly with the hotel or fast ferry company?

No, you are not required to re-confirm your reservation with the hotel or fast ferry company. Once you make a reservation, our system, you, and the hotel or fast ferry company will receive an email to confirm the booking. Should you, however, need assistance getting to your hotel, we would advise that you contact the hotel directly. We recommend you attach the hotel voucher you received when corresponding with the hotel so there can be no confusion over who you are.
 

How long does confirmation take?

Confirmation of your booking should be instant when booking online. You will receive an email confirming all your booking details. This email should be with you within 10 minutes of making a reservation.
 

What should I do if I don't receive an email confirmation of my booking?

Check your Junk/Spam mail folders. If it's not in there and you have not received an email confirmation of your ferry tickets, please contact us at office@seychellesbookings.com, giving us all the details so we can investigate.
For hotel bookings, you can also check your booking status by logging on to 'manage my bookings' via the Agoda.com website or by signing in to the My Booking.com tool on the Booking.com website.
For fast ferry bookings, just provide us with your name or the fast ferry company name and travel dates. We will then be able to resend your booking confirmation and e-tickets to you.
 

Does the credit card holder have to be present at check-in?

No, you can pay with someone else's credit card. However, you may be contacted by Agoda.com or Booking.com for security purposes when making a 3rd party booking.
 
 

Changing or cancelling a hotel or fast ferry reservation
 

I made a booking; what do I do if I wish to cancel/amend my booking?

For cancellations and amendments to hotel bookings, simply follow the link in the confirmation email you received when you made the booking. Make sure you check the hotel's cancellation policy. All changes to dates will be subject to availability. Amendment fees may apply.
 
To cancel/amend a Cat Cocos fast ferry booking, simply contact their representatives - Creole Travel Services - at least 72 hours before departure to make the necessary changes. Their contact information is on the e-tickets you received when you made the booking. All changes to dates/times will be subject to availability and approval from Cat Cocos' senior management. Only one free date/time change is permitted 24-72 hours before departure. For any modifications made within 24 hours of departure, if you're already in Seychelles, you must go to a Cat Cocos office to make the change and will be charged €10 per ticket. If you haven't yet arrived in Seychelles, contact Creole Travel Services for assistance.
 
When amending/cancelling an Inter Island Ferry (Cat Rose's) reservation, simply contact them directly, at least 48 hours before departure, to make the necessary changes. Their contact information is on the e-tickets you received when you made the booking. All changes to dates/times will be subject to availability. Only one free date/time change is permitted within 48 hours of departure.
 
In the event of a cancellation, please copy the email you sent to the fast ferry company to office@seychellesbookings.com so we can process your refund.
 

What is the cancellation policy for hotels on the Seychellesbookings.com website?

As an affiliate of Agoda.com and Booking.com, the hotel cancellation policy can be found on www.agoda.com and www.booking.com respectively. The details and conditions of the cancellation policy will be different for each booking depending on the hotel, period of stay, room type, etc. Booking conditions, including cancellation policies, can be viewed at any time during the hotel booking process. The cancellation policy/booking conditions link can be found in the middle of every booking form page. It will also be stated in the confirmation email sent to you. If you cancel your booking via their self-service option, the cancellation policy will be shown again upon cancellation.

 

Prices and Payment for my hotel or fast boat reservation
 

Do I pay with you or the hotel or fast ferry company?

To make a confirmed hotel booking, Agoda.com will often charge full payment at the time of booking, whereas hotel reservations made via Booking.com generally only require a credit card guarantee at the time of booking; payment is then made directly to the hotel upon arrival/check-out.
For fast ferry tickets, you pay the total price of the ticket to Seychellesbookings.com when you book it. This is refundable by Seychellesbookings.com if you cancel more than 48 hours from the departure date. See Cancellation Policy for more info.
 

What currency will I have to pay in?

When booking a hotel, you will have the option to select your preferred payment currency. All fast ferry tickets are paid in Euros (€).
 

How do you calculate exchange rates?

Due to the fluctuating nature of currency exchange, we cannot quote a specific exchange rate. We recommend you check with your bank or a foreign exchange agent to find out the current exchange rate. Although these may differ from day to day, the price at which your booking is confirmed is what you will pay. Seychellesbookings.com has no control over fluctuating exchange rates, and you may find that the exchange rate changes differ from your booking date to the date of arrival.
 

What cards are accepted to secure my hotel reservation?

Agoda.com only accepts credit cards (Visa, Master Card, AMEX, JCB and Carte Bleue) and PayPal. You are required to fill in your credit card details or log on to your PayPal account to complete the booking process. Currently, all other methods of payment are not acceptable.
Booking.com hotels all accept credit card payments (Visa, Master Card). Some hotels also accept other credit cards, such as American Express, for reservation purposes. You can see which credit cards a hotel takes in the Hotel Policies section under the hotel description and also when making your booking.
 

Are the rates per person or room?

All rates advertised on Agoda.com and Booking.com are per room per night, excluding taxes and service charges (unless otherwise stated).
 

Are taxes included in the rate?

In general, rates are excluding taxes and service charges. If any taxes are included in the rate, this will be displayed under the 'room type'.
 

Why do the prices differ per day or from the last time I checked?

Seychellesbookings.com is all about getting our customers a great room at a great rate. Hotel and fast ferry prices will vary depending on how busy they are, which can mean different rates for different dates. For hotels, we guarantee the best rates available online.
Prices can fluctuate at any time, even right up to the moment of your stay/trip. However, the price you have booked is always the price you will pay.
 

Is breakfast included in the rate?

Not always, so check the 'room type' on the hotel's information page to see what is and isn't included in the rate.
Each hotel is very clear on what the room rate includes. Once on the hotel's information page, each room type displayed will state what is included in the price you pay.
 

Do you charge a credit card fee?

No. We do not charge any extra fees when you make a booking. Your bank, however, may levy a transaction fee for making an international payment. In such cases, we advise contacting your bank or card issuer.
 
 

Website Security & Privacy Policy

 

How do I know your site is secure?

Once you have booked through Seychellesbookings.com, your details are stored on our secure server, which cannot be accessed by anyone external to our company. These details are protected by the latest SSL (Secure Socket Layer) technology, independently certified by GlobalSign. Agoda.com and Booking.com power the hotel booking side of our website; see their Terms and Conditions, Privacy Statement, and FAQ's for more information.
 

What do you do with my personal information?

Your details will be passed to the ferry company for fast ferry bookings. The payment processing companies, including PayPal, will securely deal with your card details. Any information entered into the online booking page is securely encrypted and protects your personal information from being tampered with. We will keep your card details on file indefinitely after you have made a reservation. This is to assist in any customer service issues and ensure that we meet any legal requirements relating to tax, etc.
 
 

Miscellaneous

 

Who is Seychellesbookings.com?

We've combined 15 years of business and tourism experience with over 10 years of in-depth knowledge and experience in web design and management. The result is Seychellesbookings.com - the easiest way to book not only your transport between the islands but also your accommodation at some of the most popular destinations in Seychelles.
Our aim is to provide you with efficient and safe ferry transfers along with the best selection of holiday accommodations, hotels and resorts while ensuring you get the most competitive rates and discounts. We also provide specific information about Seychelles to help make your holiday as enjoyable as possible.
 

How do I leave feedback about the Seychellesbookings.com site?

We would really appreciate any comments/ feedback you have on the Seychellesbookings.com site. You can use the form on our Contact page or email us at office@seychellesbookings.com to give us any feedback.
 

How do I report a technical issue?

If you experience any problems while on Seychellesbookings.com, please let us know, and we will fix the issue immediately. Please send us an email to office@island-bookings.com
 

How do I leave a hotel review?

We suggest that you use one of the popular review websites like'‘TripAdvisor'’.

 
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